FAQs

If you have any questions or concerns about purchasing a watch from Lusso European Timewear, please feel free to contact us via e-mail at customerservice@lussowatch.com. We will gladly assist you and are generally able to respond to any inquiry within one business day.

Yes! Lusso European Timewear only sells authentic, brand new watches. We will never sell replica watches. All of our Italian watches, German watches, Russian watches, Swiss watches, and other European timewear are certified authentic. 

Lusso European Timewear is the best source for exceptional wristwatches. The owners of Lusso ET have a combined experience of over 18 years in the procurement and collection of luxury timewear. We work with our established network of watch manufacturers and distributors around the world to offer you authentic, genuine branded Italian watches, German watches, Russian watches, Swiss watches, and other European timewear at attractive prices.

Lusso European Timewear is an internet only business. If you are local to our corporate office in Yardley, Pennsylvania, please send us an e-mail to arrange an appointment to view our collection in person.

If you are not local to Yardley, order the watch you desire, have it shipped to your home, and then decide! We offer a full refund of the purchase price (minus shipping costs) for 14 days from the day your watch is delivered. If for any reason you don’t like your new watch, simply return it within 14 days in accordance with our returns policy found on this site.

Ordering your new Italian watch, German watch, Russian watch, Swiss watch, or other European watch couldn’t be easier. Simply select any watch from our site, click “add to cart”, and then click ”go to checkout”. The whole process will take less than five minutes. We accept payment online via Visa or Mastercard through PayPal. If you wish to pay via check, money order, or wire transfer, please contact us directly for assistance.

Most in-stock inventory will ship within one business day of ordering.

We ony ship using reliable shipping companies. Most orders are delivered within a few business days of shipping.

Shipping is always free for orders over $150 (USD or CAD) at Lusso European Timewear. For orders under $150, shipping to most addresses in the US and Canada starts at $9.95. Of course, expedited shipping will be higher. When you check out, you will have a number of shipping options to choose from. As always, you will know the total price before you pay.

Lusso European Timewear ships worldwide. However, we reserve the right to cancel orders to certain countries if our shipping companies cannot guarantee the safe arrival of your purchase.

Please do not hesitate to contact us with any questions you may have.